If the order was paid by credit or debit card, the refund will be issued back to the same card or through available electronic payment methods.
If the order was paid Cash on Delivery (COD), the customer can receive the refund through our branches, bank transfer, or mobile wallet transfer.
The customer is not eligible to receive the refunded amount in cash once the refund has been processed electronically.
Shipping Fees
Shipping and handling fees are non-refundable, unless the return is due to an error from our side (wrong or defective item).
Return & Exchange Conditions
Customers may request a return or exchange within 14 days of receiving the order.
Items must be in original condition, unused, unopened, and with the original invoice included.
Some products may have special return conditions depending on the manufacturer or supplier, and these exceptions will be clearly mentioned per item if applicable.
Return Process
Contact customer support and provide your order number.
We will arrange the pickup or drop-off method based on your location.
After receiving the item, it will be inspected. Once approved, the refund process will start.
Refund completion time is typically 7–14 business days, depending on the payment method and service provider.
Non-Returnable Items
Used or opened items.
Items damaged due to misuse.
Items that cannot be returned for hygiene or regulatory reasons depending on the product category.
